TERMS OF USE
Shipping Policy
At magic-escobar.com, we understand the importance of timely and secure delivery of our products. Here are the details of our shipping policy:
Shipping Methods
We use a combination of courier services, including PostNL, DHL, UPS, DPD, Mondial Relay, and Homerr to deliver our products to customers worldwide.
We also offer economy shipping options for international deliveries.
We strive to ship all orders within 24-48 hours of receipt, but please note that this may vary depending on the shipping option and our processing schedule.
We will provide you with a tracking number via email once your order has shipped. If you have any questions or concerns about your order or shipping, please contact us at info@magic-escobar.com. We are not responsible for delays or losses caused by carriers, but we always assist in resolving any issues that may arise."
Refund Policy
Our refund policy is designed to provide a fair experience for all customers. If you are not satisfied with your purchase, we will provide a full refund within 30 days of delivery. To initiate a refund, please contact our customer service team at info@magic-escobar.com and provide your order number, reason for return, and any relevant photos or documentation. Once we receive your request, we will review and process the refund within 5-7 business days. Refunds will be issued in the original form of payment, and may take up to 8-14 business days to appear in your account. If you have any questions or concerns about our refund policy, please don't hesitate to reach out.
Return Policy
"Returns are accepted within 30 days after purchase The item must be in its original condition, with all original packaging and tags intact. Refunds will be processed within 5-7 business days after receiving the returned item. Refunds will be issued in the original form of payment. Shipping costs are non-refundable, unless the item is defective or was sent in error. We reserve the right to deny any return that is not in compliance with this policy."
Privacy Policy
At magic-escobar.com, we are committed to protecting your privacy and maintaining the security of your personal information. We will not collect or share any personal information about you without your consent. We will only collect and use the information necessary to provide our services to you and respond to your requests. We will not sell or rent your personal information to any third party, and we will not use your information for any purpose other than that for which you provided it to us. We will maintain the confidentiality and security of your personal information and will take reasonable measures to protect it from unauthorized access, use, or disclosure. If you have any questions or concerns about our privacy policy, please contact us at info@magic-escobar.com.